Legal
Terms & Conditions
Introduction
These Terms & Conditions ("Terms") govern your use of the Coastal Shine Mobile Detailing website and any services you book with us. By requesting a quote, making a booking, or using our services, you agree to be bound by these Terms.
Bookings & quotes
Quotes provided through our website, phone, or email are estimates based on the information you provide. Final pricing may be adjusted if the vehicle's condition, size, or requested services differ from what was described at the time of quoting. We will always confirm any price changes with you before starting work.
A booking is confirmed once we've agreed on a date, time, and location with you. We reserve the right to decline or reschedule a booking at our discretion, including due to weather, safety concerns, or unavailability.
Pricing & vehicle size
All advertised prices are "from" prices for a small vehicle (sedan or smaller). A surcharge of $49 applies per service for large vehicles, including SUVs, 4WDs, utes, vans, and people movers. If we determine on arrival that your vehicle falls into a different size category than quoted, we'll let you know the adjusted price before proceeding.
Payment
Payment is due on completion of the service. We accept bank transfer and cash, processed through our job management system, ServiceM8. Full payment is required before we consider a job complete.
Cancellations & rescheduling
We understand plans change. Please give us as much notice as possible if you need to cancel or reschedule — ideally at least 24 hours' notice — so we can offer the time slot to another customer. Repeated late cancellations or no-shows may affect our ability to offer future bookings.
If we need to cancel or reschedule due to weather or unforeseen circumstances, we'll contact you as soon as possible to arrange a new time that suits you.
Access requirements
We bring our own water and power supply, so no setup is required from you. All we ask is that the vehicle is accessible at the agreed time and location. If we're unable to access your vehicle at the scheduled time, a cancellation fee may apply.
Our guarantee & liability
We take care with every vehicle we work on and use professional-grade, paint-safe products and techniques. Coastal Shine is fully insured. In the unlikely event of an issue arising from our work, please contact us within 48 hours so we can assess and resolve it.
We are not responsible for pre-existing damage, wear, or defects to your vehicle, or for items left inside the vehicle during service. We recommend removing valuables before your appointment.
Photos & marketing
We may take before-and-after photos of vehicles for our portfolio, website, and social media. We will never include identifying information such as licence plates without your consent. If you'd prefer your vehicle not be photographed, just let us know before your appointment.
Changes to these Terms
We may update these Terms from time to time to reflect changes in our services or for legal and regulatory reasons. Any updates will be posted on this page with a revised "last updated" date.
Governing law
These Terms are governed by the laws of Western Australia, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Western Australia.
Contact us
If you have any questions about these Terms, please get in touch:
Phone: 0475 868 702
Email: info@coastalshinedetailing.com.au