Legal
Privacy Policy
Introduction
Coastal Shine Mobile Detailing ("Coastal Shine", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
Information we collect
When you request a quote, book a service, or contact us through our website, we may collect:
• Your name, phone number, and email address
• Your address or suburb, to determine service availability
• Details about your vehicle and the services you're interested in
• Any additional information you choose to provide in enquiry or booking forms
We do not collect payment card details through our website. Payments for completed services are handled directly via bank transfer, cash, or through our job management system, ServiceM8.
How we use your information
We use the information you provide to:
• Respond to quote requests and enquiries
• Schedule and deliver detailing services
• Communicate with you about your booking
• Send invoices and process payments through ServiceM8
• Improve our services and customer experience
We do not sell, rent, or trade your personal information to third parties.
How we store and protect your information
Your information is stored securely using reputable third-party platforms, including our website hosting provider and ServiceM8 for job and payment management. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Third-party services
Our website and business operations may use trusted third-party services to help us operate, including website hosting (Framer), job and payment management (ServiceM8), and email communication tools. These providers only access the information necessary to perform their functions and are required to handle it securely.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though some parts of the site may not function as intended as a result.
Your rights
You have the right to access the personal information we hold about you, and to request corrections if any of it is inaccurate or out of date. You can also ask us to delete your information, subject to any legal or record-keeping obligations we may have. To make a request, contact us using the details below.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "last updated" date.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Phone: 0433 693 110
Email: info@coastalshinedetailing.com.au